Refund policy
We want you to be fully satisfied with your purchase. If you are not, we’re here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition that you received it.
- Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including:
- Opened or used consumable products (such as teas, herbs, or powders).
- Clearance or final-sale items.
Order Cancellations
Orders can only be canceled before they ship. To request a cancellation, email info@halo-naturals.com within 24 hours of placing your order. We’ll confirm whether your order can still be canceled. If it has already shipped, you may return eligible items under this policy.
How to Request a Return
To start a return, email info@halo-naturals.com and include your order number and reason for the return.
Returns are accepted by mail only. We’ll provide the return mailing address and instructions after you contact us.
Return Shipping
- Customers are responsible for return shipping costs and for arranging their own shipping label with a carrier of their choice when returning an item for reasons other than damage, defects, or an incorrect order.
Original shipping charges are non-refundable for regular returns.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund, including any original shipping charges.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at the email above.