FAQs

Cut & Sifted (C/S) means the herb has been cut into smaller pieces and sifted to remove some of the finer material. The texture and piece size vary by plant and by lot.

No. Check the name and label of each product: some are described as Organic, while others may be described as Wildcrafted. Contact us if you need information about a specific product.

We source products from different regions of the world and package them in the United States. Origin can vary by product and lot. If you have a question about an item you purchased, email us its product name and lot number.

Herbs and spices are natural agricultural products, so color, aroma, and texture can vary between harvests and lots. If you have a concern about the item you received, contact us with your order number and lot number.

Keep the package tightly closed in a cool, dry place away from direct sunlight and moisture. Check the Best Used By date printed on the package for that lot.

We cannot provide medical advice or recommend products to diagnose, treat, cure, or prevent a condition. Consult a qualified healthcare professional if you have questions about whether an herb is appropriate for you, especially if you are pregnant, nursing, or taking medication.

Add the products you want to your cart and complete checkout on halo-naturals.com. If you need help before ordering, use our Contact Us form or email info@halo-naturals.com.

Our site displays American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. The payment options available for your order are shown at checkout. Payment is due when you place the order.

Yes. You’ll see any applicable taxes and shipping charges before you complete your order.

Orders are generally processed within 1–2 business days after we receive them. Orders are not processed or shipped from 2:00 p.m. Central Time on Friday through Sunday, or on holidays. A high volume of orders can cause delays.

Economy shipping is $4.99 for orders under $19 in the contiguous United States, and free for orders of $19 or more. For Alaska, Hawaii, and Puerto Rico, Economy shipping is $6.99 for orders under $24, and free for orders of $24 or more. Your shipping charge is shown at checkout. See our Shipping Policy for more details.

Please check any shipment information you received for your order. If you need help, email info@halo-naturals.com with your order number.

We do not currently offer international shipping through our website. You can check delivery options for your address at checkout.

You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, unopened, in its original packaging, and in the same condition you received it. Proof of purchase is required. Opened or used consumable products, clearance items, and final-sale items are not returnable. See our Return & Refund Policy for full details.

Email info@halo-naturals.com with your order number and reason for the return. Please wait for return instructions and the return shipping address before sending an item back.

Customers pay return shipping unless an item arrived damaged or incorrect. Original shipping fees are non-refundable.

After we receive and inspect an eligible return, we will notify you whether it was approved. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time.

Contact us within 48 hours of delivery at info@halo-naturals.com and include photos. We will help arrange a replacement or a full refund at no cost to you.

We replace items if they are defective or damaged. Contact us at info@halo-naturals.com for help with an eligible item.

For wholesale inquiries, visit our Wholesale page or email info@halo-naturals.com with the products and quantities you are interested in.

Email info@halo-naturals.com or use our Contact Us form. We provide support through email and the contact form.