Return & Refund Policy
Return & Refund Policy
We want you to be fully satisfied with your purchase. If you are not, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The item must be in the same condition that you received it.
- Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including:
- Opened or used consumable products (such as teas, herbs, or powders)
- Clearance or final-sale items
How to Request a Return
To start a return, please contact us at:
Email: info@halo-naturals.com
Include your order number and reason for return.
We will provide return instructions and the return shipping address.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at no cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at the email above.